Date: 2013-08-01

Timken Cuts Customer Wait Time

The Timken Company, a global manufacturer of bearings and alloy steels, is reducing the amount of time a customer waits in queue by 25 percent using the Virtual Contact Center solution with VoIP from Nortel

With US$5.2 billion in annual sales in 2005 and operations across 27 countries, Timken has nine contact centers in North America but the company previously had no way to unify its contact centers to have them work as one team. Nortel

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