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Pacamor Kubar Launches Live Web Chat Support
Pacamor Kubar Bearings said it has added an additional layer of customer support to its website.
The live chat function is the first of its kind for the bearing industry, and is designed to complement Pacamor Kubar's array of online materials and tools.
A searchable catalog of all standard bearings is online, also searchable by key dimension and with detailed technical documentation. Live chat offers engineers and buyers the opportunity to leverage that material with direct live support.
Edward Osta, Pacamor Executive VP, said: "PKB is always looking for ways to improve our customers' experience. The website is just one of the ways that we can add value for our customers and continue to excel at customer service in the bearing industry."
The chat function is provided by market leader Liveperson, implemented for Pacamor Kubar by Site-Seeker Inc.
Located in Rensselaer Technology Park in Troy, New York, Pacamor Kubar is clearly proud of its status as one of the few remaining U.S. owned and operated manufacturers of precision miniature and instrument ball bearings. Company spokesperson Nancy Cogliandro described it for eBearing: "The markets handled by the larger players are somewhat different than ours. The larger manufacturers position themselves to own the market. There is room for Pacamor Kubar Bearings -- a smaller, leaner, high quality manufacturer, who can offer aggressive and predictable lead times at competitive prices."
| Product Model | Inside Diameter | Outside Diameter | Thickness |
| NRB1.5x13.8 bearing | 1.5 | 13.8 | |
| NRB1.5x11.8 bearing | 1.5 | 11.8 |