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MT. PROSPECT, IL- NTN Bearing Corporation of America & NTN Bearing Corporation of Canada announced continuous improvement initiatives that will maintain the industry’s highest level of service to its customers. Through a combination of technology upgrades and restructuring of relationship resources, NTN will be streamlining the customer’s interaction to solve their problems more effectively and efficiently.
First, NTN is pleased to announce the rebranding of the Customer Service Department into the “Customer Relations Department”. The rebrand will be accompanied by a restructuring of personnel into more focused roles, with an emphasis on the newly created “Customer Relations Advocate” position. The new Advocates will be empowered to act as internal customer ambassadors, working to ensure the customer’s experience, from specification to order to delivery.
The new Customer Advocates will complete a training curriculum that includes a multitude of courses intended to enrich the customer experience. These areas include product training classes, engineering-led information sessions, Excel and software instructional courses, CRM training, a series of business enhancement classes and Six Sigma certification.
Next, NTN will continue to implement technology improvements that will aid the Customer Relations Department. Those improvements include:
NTN Connect: Connect is the NTN’s customized Customer Relations Management (CRM) system. This implementation will facilitate transparent communication between departments and drive consistent best practices throughout the business.
New Demand Management System: NTN has developed a new demand management system that coordinates forecasting, demand planning, and inventory management into a cohesive overview. This overview will enable NTN to make sure that the right part is in the right place at the right time, and allow the Customer Advocates to quickly identify solutions for their customers.
Phone System Upgrades: NTN has invested in the latest telecommunications software and hardware to enhance the customer’s experience. While most customer’s might only notice that their call is answered quicker, the infrastructure is being completely overhauled to integrate the internal NTN systems and get that customer directly to their Customer Advocate.
Finally, NTN is committed to investing in the two most important resources – personnel and technology. Through technology enhancements and the knowledge & empowerment of personnel who will be utilizing that technology, customers will continue to receive the best-in-class service that they have come to expect from NTN.
To learn more about the NTN Customer Relations Department or connect with a Customer Advocate, please feel free to call (800) 323-2358.
About NTN
Founded in 1918, NTN is one of the world's largest producers of premium quality ball and roller bearings, long recognized for the most stringent quality standards in the industry. With plants around the globe and a strong domestic manufacturing network, over 80% of the products sold by NTN in North America are made by one of the ten plants the company operates in the USA and Canada. NTN USA Corporation serves as the headquarters and holding company of NTN’s entities across the Americas, including its subsidiary companies for manufacturing and sales.
For more information on NTN, please visit www.ntnamericas.com.
Contact:
Michael Wilson, Marketing Communications
(800) 323-2358, Extension 20499
| Product Model | Inside Diameter | Outside Diameter | Thickness |
| 1310S NTN | 50 | 110 | 27 |
| 2210S NTN | 50 | 90 | 23 |