News / Frost & Sullivan Applauds STOBER’s Industry-Leading Focus on Improving Customer Experience in the Servo Motors Market
Date: 2016-07-14
Frost & Sullivan Applauds STOBER’s Industry-Leading Focus on Improving Customer Experience in the Servo Motors Market
Based on its recent analysis of the servo motors market, Frost & Sullivan recognises STÖBER ANTRIEBSTECHNIK GmbH & Co. KG with the 2016 European Frost & Sullivan Award for Customer Value Leadership. STOBER’s use of innovative shaft and ball screw drives in motors caters to customers that require exceptional power density in compact forms. The modular design of STOBER’s servo motors allows customers to use a single product for different applications.
STOBER offers motors in both synchronous and asynchronous variants with additional synchronous servo motors for ball screw drives. All are designed for smooth, precise, and reliable operation, and are unique in that geared motors are lubricated for life with synthetic oil and sealed to IP65 standard to prevent lubricant contamination. The main competitive advantages of STOBER`s products are compactness, low inertia, dynamic response, ISO output flange for coupling free mounting, advanced Heli camber gear technology, exceptional axial load capacity, and low noise. Unlike competitors’ products, STOBER’s products are offered at an outstanding price / performance value, thereby making it one of the most cost-effective solutions in the market.
“STOBER offers four categories of customer service: technology consulting, commissioning, spare components and repairs, and a comprehensive service network,” said Frost & Sullivan Research Analyst Rohit Karthikeyan. “It sets itself apart by guaranteeing swift supply of spare parts by a wide subsidiary network and partnering with several value-added resellers, system integrators, and third-party suppliers to present best-in-class repair and retrofitting services.”
STOBER’s products are supported by clear software logic and additional training, and can be commissioned by a customer on-site. Additionally, if a customer wishes he can opt for commissioning by experts who have been trained to choose the right motor for the application, are well aware of motor specifications, and are experienced in installation safety protocol.
The company’s portfolio of geared and non-geared motors serves a wide range of applications including automation, handling systems, food technology, robotics, process engineering, packaging machinery, and machine tools. It has greatly expanded its production capacities and enhanced its operational efficiency by adopting a lean production approach. Its assembly line adheres to the strictest tolerances to deliver best-in-breed products with unlimited adaptability.
“STOBER is committed to creating lasting partnerships with customers by offering them uncompromising integrity and excellence,” Karthikeyan said. “Some of the product features that highlight its attention to detail include dual output seals, flexible coupling that eliminates misalignment and allows a motor to be easily removed, long-life input seals, magnetic drain plugs, and gears supported with dual bearings in a one-piece housing for structural rigidity.”
STOBER hopes to expand its global presence by boosting its aftermarket capabilities. Its employee training programs ensure proficiency on products, services, and markets.
The company’s strengths in nurturing and enhancing the value of its products and services is evident in its successes across applications.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About STÖBER ANTRIEBSTECHNIK GmbH & Co. KG
STOBER (stoeber.de) has been among the top names in industrial drive technology since 1934, particularly for system solutions at international level too. Components like drive controllers, motion controllers, user software, gear units, motors are supplied as complete entities customized for every application. Advice during drive design and support during commissioning are key features of the STOBER approach. STOBER service specialists can be reached 24/7 and can support you with expertise and assistance if service is required on-site or guide you through appropriate immediate measures on the phone. With 11 subsidiary companies and more than 35 distributors, STOBER is represented through support, service and distribution in the main industrial centres worldwide. This powerful business structure with its exceptional customer proximity and innovative products enables STOBER to compete successfully as a private family-owned company in the global marketplace.
About Frost & Sullivan
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