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As the UK's regulatory authority for strategic export controls, the Export Control Organisation (ECO) is both responsible for export policy and also licensing service delivery. Within this context, the ECO is mindful of Customer Service Excellence and Better Regulation principles, by performing its role in a business-friendly manner, which causes minimum disruption to the economy.
Who are ECO's customers
The ECO's customers are diverse. They range from:
New to experienced exporters
Companies operating in a wide range of sectors such as security, telecommunications, oil and gas, aerospace, defence, marine and many more.
Small and medium sized enterprises (SMEs), sole traders to multinational corporations
Academics and researchers
Private individuals who own military vehicles or firearms
ECO's commitment to exporters
The ECO's commitment to exporters is outlined in the ECO Service and Performance Code. Download the ECO Service and Performance Code from the Department for Business, Innovation & Skills (BIS) website (PDF, 127K).
The Code is drawn up in the light of the Statuatory Code of Practice for Regulators and the Cabinet Office's Customer Service Excellence Standard.
You can access details of our progress in meeting licensing targets on the page on this site about export control annual report targets. Alternatively you can find statistics on export licensing decisions on the Strategic Export Controls: Reports and Statistics website.
Understanding and learning from customers
The ECO welcomes your feedback on how the organisation performs and how it can improve its levels of service.
Customer Surveys
To enable customers to provide feedback, the ECO issued a Customer Satisfaction Survey in Spring 2010 via the SPIRE export licensing database. An analysis of the results and feedback provided, including the ECO's response is available. You can download the ECO Customer Satisfaction Survey Report 2010 from the BIS website.
In Spring 2009, the ECO jointly commissioned an independent report with Trade Policy Unit with the International Trade Investment and Development (ITID) Directorate of the Department for Business, Innovaiton and Skills. This study looked at compliance levels and awareness of export controls in the dual-use sector. Download a summary of the dual-use compliance study's findings on the BIS website.
Other ways to provide feedback
The Export Control Advisory Committee (ECAC) provides a regular engagement forum for some of ECO's key stakeholders. It meets on a half yearly basis and provides an effective way of consulting with customers.
Alternatively the ECO welcomes constructive comments which you can email to the ECO Awareness Team on web.comments@bis.gsi.gov.uk.
( linda )13 Sep,2011
| Product Model | Inside Diameter | Outside Diameter | Thickness |
| 23940AX NACHI | 200 | 280 | 60 |
| 22338E NACHI | 190 | 400 | 132 |