Date: 2013-07-31

Baosteel Special Benzene Wins Customer Satisfaction Award

Recently, in 2011 "Customer Satisfaction Project" award selection, Baosteel International and Baosteel Chemical's Special Benzene product are respectively awarded "National Customer Satisfaction Enterprise" and "National Customer Satisfaction Product".

Customer satisfaction implementation and promotion project is a social quality project initiated by China Quality Association in conjuncture with relevant national authorities, local quality associations and trade associations. This activity has been carried out over 20 years, including four awards: "Customer Satisfaction Enterprise", "Customer Satisfaction Product", "Customer Satisfaction Construction Project" and "Customer Satisfaction Service".

Baosteel International always adheres to "customer-oriented", is close to customers, innovates product service means, enhances marketing and strategic customer service core competencies. By stabilizing the direct supply customers and strengthening the rapid response and service value-added capacity, it provides customers with comprehensive, personalized first-class value-added services and Baosteel International customer satisfaction and loyalty continues to improve. It is understood that at present, Baosteel International has been able to provide customers with a variety of special services such as proximity service, timely delivery, online inquiries and orders, online payment, SMS service, jointly development, complete e-commerce environment and achieves rapid market response and promotes service value-addedness.

Special Benzene is one of Baosteel Chemical's flagship products. Over the years, Baosteel Chemical adheres to "market demand-oriented", and with first-class product quality and service quality as the gurantee, with the manufacturing capacity enhancement as the key, focusing on system buildling and with the "raw materials - intermediate goods - products" production chain management, it optimizes process design, stabilizes process control, and conducts production and delivery with "standard +

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