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Date: 2013-08-05

Avoiding payment problems

International sales

With a PayPal Premier or Business account, you can accept credit card payments from buyers in many countries. 


If your preferred payment methods aren’t available internationally, add other payment options that attract international buyers.


If you're passing the shipping costs on to your buyers, review our shipping internationally page and use the shipping rate calculator to estimate shipping costs. Let your buyers know if there are any duties, taxes, or additional fees.


Make sure buyers know that packages will pass through customs, and that they should investigate any costs that might be involved


Credit card problems

If the buyer pays with a credit card, you can help ensure that it‘s valid by contacting the credit card issuer to verify that the name on the card matches both the shipping information and the contact information. If you doubt the identity of the buyer, ask the credit card company to validate that payment was made before you ship the item.


If you suspect that a buyer has attempted to pay with a stolen credit card, report it.


If a credit card payment is being reversed or can't be received, contact the credit card company, the issuing bank, and PayPal (if the buyer paid with PayPal) to review your options.


Fraudulent payments

If you believe that a buyer paid or is attempting to pay with fraudulent funds, report it. Also contact local law enforcement where the buyer resides. We’ll cooperate fully with all law enforcement inquiries.


Report a buyer who sent a check or money order that can’t be cashed. These payment methods are permitted only for certain categories and for local pickup (see the accepted payment policy).


Don’t accept overpayments from buyers who ask to be reimbursed.


 

( liyy )08 Sep,2010


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